Privacy Policy

Globweld is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and payment details. This Personal Information is obtained when you:

1. Place an order.

2. Create an account.

3. Subscribe to our communications.

4. Contact our support team.

We collect your Personal Information for the primary purpose of providing our goods and services to you, being to:

1. Process and deliver orders

2. Respond to enquiries

3. Improve our website and services

4. Fulfil legal obligations

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Disclosure of Personal Information
We may share your data with trusted third parties such as:

• Payment processors (e.g. Stripe, PayPal)

• Logistics and shipping providers (e.g. Australia Post)

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Service providers assisting with analytics and site performance

• Where required or authorised by law.

• We do not sell or rent your personal information.

• We do not disclose your information outside Australia.

 

Security of Personal Information
Your Personal Information is held in electronic format and stored on computer databases and/or in the cloud in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us by email at support@globwelding.com. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us at support@globwelding.com as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Cookies and Website Tracking
Our website uses cookies for functionality and analytics. You can manage your cookie settings in your browser at any time.

Policy Updates

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

 

Any Privacy Policy updates will be available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Support@globwelding.com.

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Alternatively you may complain to the Office of the Information Commissioner at:
Office of the Australian Information Commissioner
GPO BOX 5218
Sydney NSW 2001
enquires@oaic.gov.au

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